Terms & Conditions

Last Updated: June 30, 2026

Welcome to eChallanServices.in (“Website”, “Platform”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and services. By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Platform.

1. Our Services

eChallanServices.in is an online platform that facilitates traffic challan resolution by connecting users with qualified legal professionals (advocates). Users can submit vehicle details and required documents, and our advocates assist in resolving eligible challans through the applicable legal process.

We do not guarantee the outcome of any legal matter or court proceeding.

2. User Eligibility

By using this Platform, you confirm that:

  • You are at least 18 years of age.
  • The information you provide is true, complete, and accurate.
  • You are the owner of the vehicle or are otherwise authorized to act on behalf of the vehicle owner.
  • You will use the Platform only for lawful purposes.

3. User Responsibilities

You agree to:

  • Provide accurate vehicle registration details.
  • Upload genuine and valid documents.
  • Cooperate with our advocates whenever additional information is required.
  • Keep your login credentials secure.
  • Promptly respond to requests for information related to your case.

You are solely responsible for any incorrect or misleading information submitted through the Platform.

4. Legal Services

Legal assistance is provided by independent advocates associated with the Platform.

eChallanServices.in acts only as a facilitator between users and legal professionals.

We do not guarantee:

  • Challan cancellation.
  • Reduction of penalties.
  • Court decisions in your favor.
  • Specific timelines for resolution.

All legal outcomes depend upon applicable laws, government authorities, courts, and the facts of each individual case.

5. Fees and Payments

Applicable service fees will be displayed before payment.

By making a payment, you agree to the applicable charges for the selected service.

Government penalties, court fees, fines, or other statutory charges are separate from our professional service fees unless expressly stated otherwise.

6. Refund Policy

Refunds, if applicable, shall be governed by our Refund Policy.

Service charges may become non-refundable once legal work has commenced or documents have been processed.

7. Document Verification

Users may be required to upload documents including but not limited to:

  • Vehicle Registration Certificate (RC)
  • Identity documents (if required)
  • Other supporting documents

Submission of forged, false, misleading, or unauthorized documents may result in immediate suspension or termination of services and may be reported to the appropriate authorities.

8. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You must notify us immediately if you suspect unauthorized access to your account.

9. Intellectual Property

All website content, including text, graphics, logos, icons, software, layouts, and branding, is the intellectual property of eChallanServices.in unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, eChallanServices.in shall not be liable for:

  • Court decisions.
  • Government actions.
  • Delays by authorities.
  • Incorrect information provided by users.
  • Service interruptions beyond our control.
  • Technical failures, network issues, or force majeure events.

Our liability shall be limited to the amount of professional service fees actually paid by the user for the relevant service, where permitted by law.

11. Prohibited Activities

Users shall not:

  • Use the Platform for fraudulent or unlawful purposes.
  • Upload malicious software or harmful content.
  • Attempt unauthorized access to the Platform.
  • Interfere with website functionality.
  • Misrepresent ownership of any vehicle or documents.

Violation of these Terms may result in suspension or permanent termination of access.

12. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Service Availability

We strive to keep the Platform operational; however, we do not guarantee uninterrupted access.

Maintenance, technical issues, or circumstances beyond our control may temporarily affect service availability.

14. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated Terms will become effective upon publication on this website.

Continued use of the Platform after any changes constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts where the company is registered or carries on business, unless otherwise required by applicable law.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Website: eChallanServices.in

Email: support@echallanservices.in