Privacy Policy

Last Updated: June 30, 2026

Welcome to eChallanServices.in (“Website”, “Platform”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using our website and services.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our services, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address

Vehicle Information

  • Vehicle Registration Number
  • Vehicle Details
  • Challan Information (where available)

Documents

  • Registration Certificate (RC)
  • Identity documents (if required)
  • Other documents necessary for legal challan resolution

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies and Usage Data

2. How We Use Your Information

Your information is used solely to:

  • Retrieve and verify your vehicle challan details.
  • Assist in the legal resolution of your traffic challan.
  • Share your case with our professional advocates.
  • Upload challan documents and updates to your dashboard.
  • Contact you regarding your case.
  • Improve our website and customer experience.
  • Comply with applicable legal obligations.

3. Sharing of Information

We do not sell your personal information.

Your information may only be shared with:

  • Our authorized legal advocates.
  • Service providers assisting in website operations.
  • Government authorities when required by law.
  • Courts or legal authorities for challan resolution.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Although we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, absolute security cannot be guaranteed.

5. Document Storage

Documents uploaded by users, including RC copies and other supporting documents, are stored securely and are used only for the purpose of processing and resolving traffic challans.

6. Cookies

Our website may use cookies to:

  • Improve website performance.
  • Remember user preferences.
  • Enhance user experience.
  • Analyze website traffic.

You may disable cookies through your browser settings, although some website features may not function properly.

7. Third-Party Services

Our website may use trusted third-party services such as:

  • Payment gateways
  • Email service providers
  • Cloud hosting providers
  • Analytics services

These providers process data only to the extent necessary to deliver their services.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your legal service.
  • Maintain legal records.
  • Comply with applicable laws and regulations.

After this period, data may be securely deleted or anonymized.

9. Your Rights

You may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data where legally permissible.
  • Withdraw consent where applicable.

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Website: eChallanServices.in

Email: support@echallanservices.in