Refund & Cancellation Policy

Last Updated: June 30, 2026

At eChallanServices.in (“Website”, “Platform”, “we”, “our”, or “us”), we are committed to providing transparent and reliable legal assistance for traffic challan resolution. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be processed.

By using our services, you agree to this Policy.

1. Nature of Our Services

eChallanServices.in provides professional legal assistance through qualified advocates for the resolution of eligible traffic challans.

Since our services involve consultation, document verification, legal review, and case handling, refunds are subject to the conditions below.

2. Cancellation of Service

Users may request cancellation of their service before legal work has commenced.

Once an advocate has been assigned, documents have been reviewed, or legal processing has started, cancellation requests may not be accepted.

3. Refund Eligibility

A refund may be considered in the following situations:

  • A payment was made more than once for the same service due to a technical error.
  • The transaction was successful, but no service request was created because of a verified technical issue.
  • The requested service cannot be provided due to reasons solely attributable to eChallanServices.in.

Refund requests are reviewed individually, and approval is at our sole discretion after verification.

4. Non-Refundable Situations

Refunds will generally not be provided if:

  • Legal work or document verification has already started.
  • An advocate has been assigned to the case.
  • Required documents have been reviewed or processed.
  • The user provides incorrect, incomplete, false, or misleading information.
  • The challan cannot be resolved due to legal restrictions, court decisions, or government actions.
  • The user decides not to continue after legal work has commenced.
  • The service outcome does not meet the user’s expectations despite the service having been performed.

5. Government Fees and Penalties

Government challan amounts, court fees, fines, penalties, taxes, or any statutory charges are not refundable by eChallanServices.in.

Such payments are governed by the policies of the respective government authorities.

6. Refund Process

To request a refund, users should contact our support team with:

  • Full Name
  • Registered Email Address
  • Registered Mobile Number
  • Vehicle Registration Number
  • Payment Reference or Transaction ID
  • Reason for the refund request

Incomplete requests may delay the review process.

7. Refund Timeline

If a refund request is approved:

  • The refund will be processed using the original payment method, wherever possible.
  • Processing typically takes 7–10 business days, depending on your bank or payment provider.

Actual credit timelines may vary based on the payment gateway or financial institution.

8. Chargebacks

Users are encouraged to contact our support team before initiating a chargeback with their bank or payment provider.

Fraudulent or unjustified chargebacks may result in suspension of services or additional verification requirements.

9. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.

Any updates will become effective immediately upon publication on this website.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or wish to request a refund, please contact us:

Website: eChallanServices.in

Email: support@echallanservices.in